About Troubleshooting

  • Some troubleshooting steps involve editing application and system files
  • Troubleshooting should only be performed by technically proficient users - your tech support team, internal IT department, or IT service provider.
  • We've made our software simple to maintain, and make documentation publicly available in these pages so that your existing tech support can quickly learn how to deploy and maintain our software by reading these documents.
  • A reminder that we don't provide direct support or help desk services, only the software and this documentation - so be careful - if you break it you will have to find someone to fix it if you don't know what you're doing
  • Looking for support or setup services for KoalaBrain? Check out our support providers page